We instructed EO having had our flat on the market with two agents previously. Elle was a breath of fresh air and we had an offer two days after putting it on the market. Elle was attentive, prompt and clear in all communication. Our sale ended up being slightly more protracted and complex than we had originally anticipated but EO helped smooth things over and get the sale over the line. We are very grateful to Elle and Poppy for the work they did in selling our flat and would strongly recommend them to anyone looking to sell their property.
We bought our property from Katherine in the summer of 2021. We viewed multiple properties with Katherine before we found our home and from first contact, she made sure to understand exactly what we wanted and took the time to get to know us. This meant we didn’t waste time viewing properties that would never have worked for us, which had happened with some other agents we had spoken with. Once we found the property we wanted to make an offer on, Katherine was open, honest and transparent on all communications to us and really supported us through the stressful process of buying and selling through the pandemic. We trusted her completely and she ensured we didn’t miss any critical steps that could have slowed down or disrupted the sale. Katherine was very generous with her time and knowledge, arranging multiple viewings of the house during the buying process to allow us to plan for our new home and maintained contact post sale to ensure we settled in well. I would absolutely ask Katherine to sell our house for us if we ever choose to move - she made this big life decision feel much easier for us and always approached the more difficult elements of the process with both empathy and clarity.
Katherine was brilliant through the whole process. She built good relationships with everyone and this helped everything go smoothly. We were always given realistic advice. Our sale happened quickly and we couldn't be happier with the service. Highly recommended.
Thank you so much! I can't recommend or thank Katherine and Poppy enough. As a first time buyer, the process of buying our first home initially seemed daunting but both Poppy and Katherine were always on hand to answer queries and give updates. EO went above and beyond and were wonderfully reassuring and communicative through the whole process. I will happily recommend EO to friends and would use them again without hesitation.
I really can't rate EO, and specifically Jack, highly enough. The circus that is selling a leasehold flat in London wasn't easy and certainly not smooth at times but having Jack from EO put in such significant legwork through the whole process was so very helpful. Securing the buyer was just a small percentage of the hugh amount of work Jack put in. The chasing of third parties for us, the support, the advice, the constant updates on what was happening. He really went above and beyond. If all London agents acted with that level of care and attention we’d have an estate agency industry with a much better reputation than in currently has.